Effective Date: May 8, 2020
Information We Collect
User-Provided Information: When you submit a question to us via email, or sign up for a demo through our Website form, we require you to provide us with personal contact information, such as your name and email address. If we create and offer a newsletter that you choose to subscribe to, your email address is provided to us. On occasion, we may ask for additional information to enable us to provide you with access to and use of information, materials and services. In the case of newsletters or mailing lists, you will be able to “unsubscribe” to these mailings at any time.
Cookies Information: When you visit the Website, we may send one or more cookies - a small text file containing a string of alphanumeric characters - to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the Website. A cookie may also convey anonymous information about how you use the Website to us. A cookie does not collect personal information about you. We use both session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the Website. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Website may not function properly if the ability to accept cookies is disabled.
Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you view our Website, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.
Clear Gifs Information: When you access the Website, we may employ clear gifs (also known as web beacons) which are used to track the online usage patterns of our users anonymously. No personally identifiable information is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make the Website better for our users.
How We Use Your Information
We use the information you submit to operate, maintain, and provide the features and functionality of the Website, respond to questions or requests you have submitted to us, or alert you to special events, new product offerings, updates, or other product and service news.
By providing us your email address, you consent to our using the email address to communicate with you regarding your use of the Website, and to send you service-related notices, including any notices required by law, in lieu of communication by postal mail. We may also use your email address to send you other messages, such as newsletters, updates, or special offers. If you do not want to receive such messages, you may unsubscribe by following the link provided in the email communication. Unsubscribing may prevent you from receiving messages regarding, new products, services or updates. You may not unsubscribe from service-related emails. If you correspond with us by email, we may retain the content of your email messages and our responses.
How We Respond to Do Not Track Signals
Some users may have chosen to change their browse settings to send a Do Not Track signal communicating a preference to opt-out from online browsing tracking. The Website does not currently respond to Do Not Track signals.
How We Share Your Information
Personally Identifiable Information: We may share your personally identifiable information with third parties for the purpose of providing services to you, such as credit card processing, shipping, or data management services. We do not share your personally identifiable information with third-party companies for their direct marketing use.
As we develop our business, we may buy or sell assets or business offerings. User email and visitor information is generally one of the transferred business assets in these types of transactions. We may also transfer such information in the course of corporate divestitures, mergers, or dissolution.
We may store personal information in locations outside our direct control (for instance, on servers or databases co-located with hosting providers).
Non-Personally Identifiable Information: We may share non-personally identifiable information (such as anonymous usage data, referring/exit pages and URLs, platform types, number of clicks, etc.) with interested third parties to help them understand the usage patterns for certain services.
How We Protect Your Information
We use commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once we receive your transmission of information, we make commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Your Choices About Your Information
You may, of course, decline to submit personally identifiable information through the Website, in which case we may not be able to provide certain services to you.
DeepSurface does not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to or on the Website. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
Links to Other Web Sites
We Use Google AdWords for Remarketing
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
Your EU Privacy Rights
If you are visiting this Website from the EU or where applicable EU data protection laws so provide, you may exercise the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
- The right to rectification – You have the right to request that we correct any personal data you believe is inaccurate. You also have the right to request that information you believe is incomplete be completed.
- The right to erasure – You have the right to request erasure of your personal data, under certain conditions.
- The right to restrict processing – You have the right to request the processing of your personal data be restricted, under certain conditions.
- The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.
- The right to data portability – You have the right to request that collected data be transferred to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at through the email, phone or physical address listed below.
13500 SW Pacific Hwy. #58-112
Portland, OR 97223